We require a valid email address in order to properly communicate with you regarding your account.
Yes, the tags are absolutely free and so is the use of the website.
You can order as many tags as you want.
Yes, you can certainly register more than one pet and get each one a free tag!
You can obtain replacement tags for free just as the initial tag was free.
If you find a lost pet with one our tags, please go to TrackMyPets.com and enter the pet ID# shown on the back of the tag on the top of the site, click "Fetch" and follow the instructions.
Unfortunately, at the moment, our free tags are only available to ship within the USA.
If someone finds your pet, we will contact you according to the your preferences. At a minimum we send you an email. Additionally, should you select the option to be contacted via SMS and push notifications, we will also attempt via these methods.
We ship all of our tags via regular USPS standard mail.
Select the push notification opt in during the account setup. You can also select this option by navigating to your "My Account" section of the site.
Tags usually take 5-7 business days to arrive.
We allow a maximum of 15 characters on the tag. If your pet’s name is longer than 15 characters, please use the nickname fields instead.
Tags are about 1.5" wide regardless of the shape.
We will attempt to cancel your order if it has not yet been processed. Please see [Terms and Conditions] section 4.b for details.
Successfully canceled orders will generate an automatic refund of the associated shipping and handling fee.
Although the refund process of successfully canceled orders is automated, it could take a few days to be reflected on your credit card statement.
Because we have already started the process of engraving and the pet’s tag is now being produced and will soon ship.
We are available Monday through Friday from 8:00 a.m. to 5:00 p.m., Central Time Zone, excluding public holidays.